CompTIA A+ Core 2 (220-1002) — Question 277

Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues. Which of the following is MOST likely the cause of the issue?

Answer options

• A. There is an OS update failure.
• B. Out-of-office is turned on.
• C. There is an Internet connectivity issue.
• D. SMTP services are not running.

Correct answer: C

Explanation

The most probable cause of Joe not receiving emails is an Internet connectivity issue (C), as he is the only user affected. An OS update failure (A) would likely impact more users, out-of-office settings (B) would prevent sending but not receiving, and SMTP services not running (D) would typically affect all users, not just Joe.