CompTIA A+ Core 2 (220-1002) — Question 276

A user receives the following error message while browsing the Internet on a PC: The connection is not private. Upon inspection, a technician discovers the issue only occurs on the user's banking website, and the issue can be duplicated on another PC. The function to view the certificate shows it is valid and has yesterday's date as the expiration. Which of the following should the technician do NEXT?

Answer options

• A. Ignore the error and accept the certificate.
• B. Report the certificate error to the bank.
• C. Download an updated certificate.
• D. Stop and restart the certificate services.
• E. Reimage the desktop, as it contains malware.

Correct answer: D

Explanation

The correct answer is D because restarting the certificate services may resolve any temporary issues affecting the certificate validation process. Ignoring the error (A) or reporting it (B) does not address the underlying issue, while downloading an updated certificate (C) is unnecessary since the current certificate is valid. Reimaging the desktop (E) is too drastic without confirming malware presence.