CompTIA A+ Core 2 (220-1002) — Question 279

An issue with a user's computer was addressed several times by multiple technicians, but the user has continued to experience the issue. The user calls the help desk and insists on speaking to a supervisor; however, the supervisor is away at lunch. Which of the following should the technician perform FIRST?

Answer options

• A. Offer to address the concern since the supervisor is currently unavailable.
• B. Show the work orders to the customer as proof the issue was resolved.
• C. Tell the customer to return at a later time when the supervisor is available.
• D. Call the supervisor on the phone and let the customer talk to the supervisor directly.

Correct answer: A

Explanation

The correct answer is A because it demonstrates a willingness to assist the user despite the supervisor's absence, helping to address the user's concerns promptly. Option B is inappropriate as it does not resolve the user's ongoing issue and may come off as dismissive. Option C is unhelpful, as it delays addressing the user's concern, and option D may not be feasible if the supervisor is unavailable to take calls.