CompTIA A+ Core 2 (220-1002) — Question 191

A user received a brand new mobile device about six months ago. The device is now running very slowly and is hotter than normal, and certain applications crash when they are started.
Which of the following are the BEST options for troubleshooting this phone? (Choose two.)

Answer options

• A. Check for any applications that are running and stop them.
• B. Check the device's battery and replace it.
• C. Check the smartphone's screen and replace it.
• D. Check the smartphone's charging cable to ensure it is working properly.
• E. Check for any unnecessary applications and uninstall them.
• F. Check for any OS updates and install them.

Correct answer: B, E

Explanation

Option B is correct because a failing battery can lead to performance issues and overheating. Option E is also correct as uninstalling unnecessary applications can free up resources, improving speed and stability. The other options may not directly address the root causes of the problems described.