CompTIA A+ Core 2 (220-1002) — Question 190

A customer's computer was turned off overnight. When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes the computer to reboot repeatedly until the advanced startup screen reappears. Which of the following should a technician attempt
FIRST?

Answer options

• A. Go back to the previous build
• B. Refresh the PC
• C. Run System Restore
• D. Perform System Image Recovery
• E. Reset the PC

Correct answer: C

Explanation

The correct answer is C, as running System Restore can restore the system to a previous state before the issue occurred, potentially resolving the boot problem. The other options, such as resetting the PC or refreshing it, might lead to data loss or could be more drastic measures that would not address the root cause as effectively at this stage.