CompTIA A+ Core 2 (220-1002) — Question 139

A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow. Which of the following should the technician do NEXT?

Answer options

• A. Identify the issue and its impact to the business
• B. Report the incident to the proper teams or management for awareness
• C. Start a root cause analysis and create documentation
• D. Create an action plan and implement the solution

Correct answer: A

Explanation

The correct answer is A because identifying the issue and understanding its impact is crucial before taking further action. Reporting the incident (B) and starting root cause analysis (C) are important steps, but they should come after understanding the immediate effects. Creating an action plan (D) is premature without first identifying the core issue.