CompTIA A+ Core 2 (220-1002) — Question 138

A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

Answer options

• A. Roll back the video card device drivers for all computers and escalate the issue to the video card vendor.
• B. Remove the current video drivers from all computers and advise users to work this way until the issue gets fixed.
• C. Advise all users to work in safe mode until the issue gets fixed and escalate the issue to the video card vendor.
• D. Reinstall the OS on all devices in the company to eliminate any traces of the current video drivers, then rerun the updates manually excluding the video drivers.

Correct answer: A

Explanation

The correct answer is A because rolling back the video card drivers can directly address the issue caused by the recent update. Options B and C suggest temporary fixes that do not resolve the root cause, while D involves a more drastic approach of reinstalling the OS, which may not be necessary if the drivers can be reverted.