Cisco Customer Success Manager (DTCSM) — Question 82

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Answer options

• A. Talk to senior management to explain the benefits of success story creations.
• B. Explain that this is a role metric that is needed to satisfy quotas.
• C. Make the story for internal use only.
• D. Offer the customer free products or services as an incentive.

Correct answer: C

Explanation

The correct answer is C, as keeping the success story for internal use respects the customer's privacy policy while still allowing the company to benefit from the insights. Option A is ineffective because convincing senior management does not address the customer's privacy concerns. Option B focuses on quotas rather than customer needs, which may not help in this context. Option D could be seen as unethical or manipulative, as it involves offering incentives that do not resolve the privacy issue.