Cisco Customer Success Manager (DTCSM) — Question 81

Which scenario represents a use case expand opportunity?

Answer options

• A. usage KPIs are on target entering the fourth quarter
• B. supplementary training sessions are organized on existing features
• C. solution management team adds headcount
• D. endpoint security solution extended to cover data center servers in addition to laptops

Correct answer: D

Explanation

Option D is correct because it shows an expansion of the endpoint security solution to include additional coverage, illustrating a clear opportunity to broaden the use case. The other options do not indicate an expansion of the use case; they either reflect on performance, training, or resource allocation without extending the application of the solution.