Cisco Customer Success Manager (DTCSM) — Question 77

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Answer options

• A. Create a new Health Index dashboard with the Sales team.
• B. Evaluate the customer’s expertise in managing the purchased solution.
• C. Examine solution pricing with the Renewals Manager.
• D. Schedule Quarterly Business Review with the new leadership team.
• E. Review the original business case and reassess desired outcomes with the new leadership team.

Correct answer: D, E

Explanation

The correct answers, D and E, involve directly engaging with the new leadership team to understand their concerns and align on goals, which is crucial for driving adoption. Options A, B, and C do not directly address the leadership's concerns about adoption and instead focus on internal metrics or pricing, which may not resolve the immediate issue.