Cisco Customer Success Manager (DTCSM) — Question 66

What are two examples of leveraging data to identify a customer barrier? (Choose two.)

Answer options

• A. evaluating feedback from the customer operations team
• B. providing training recommendations
• C. reviewing installed base details
• D. consulting the health index
• E. noting change in customer executive team

Correct answer: A, D

Explanation

Option A is correct because evaluating feedback from the customer operations team helps to identify specific barriers customers face. Option D is also correct as consulting the health index provides insights into customer satisfaction and potential issues. Options B, C, and E do not directly utilize data in the same way to identify barriers.