Cisco Customer Success Manager (DTCSM) — Question 65

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled.
The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?

Answer options

• A. Adoption
• B. Optimize
• C. Expand
• D. Advocate

Correct answer: D

Explanation

The correct answer is D, Advocate, as the customer is not only satisfied but also actively promoting their positive experience through blogs and social media. The other stages, such as Adoption, Optimize, and Expand, focus on the initial acceptance or enhancement of the solution rather than sharing it publicly.