Cisco Customer Success Manager (DTCSM) — Question 67

What is the best method to measure customer consumption of technology?

Answer options

• A. telemetry and analytics
• B. recurring revenue management
• C. enterprise CRM and incident management
• D. content management

Correct answer: A

Explanation

The correct answer is A, as telemetry and analytics provide detailed insights into customer behavior and technology usage. Options B, C, and D are more focused on financial management, customer relationship management, and content organization, respectively, and do not directly measure technology consumption.