Cisco Customer Success Manager (DTCSM) — Question 63

Which sources should be used to uncover customer barriers?

Answer options

• A. data, health score, intuition
• B. conservation, data, health score
• C. observation, conversation, data
• D. intuition, observation, data

Correct answer: C

Explanation

The correct answer, C, includes observation and conversation, which are effective methods for gathering insights directly from customers about their barriers. Options A and D include intuition, which is less reliable than direct data collection methods, while option B incorrectly lists conservation, which is not relevant in this context.