Cisco Customer Success Manager (DTCSM) — Question 62

Which statement describes an end user adoption barrier?

Answer options

• A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
• B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• C. The budget is insufficient to implement the solution for a new branch of the business.
• D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Correct answer: D

Explanation

The correct answer, D, identifies a situation where staff's resistance to changing their established habits prevents the adoption of a compliant solution. Options A and C refer to resource limitations, while B describes a proactive approach to training, neither of which directly address user adoption barriers.