Cisco Customer Success Manager (DTCSM) — Question 60

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

Answer options

• A. number of users registered, bandwidth utilization, number of training sessions user joined
• B. number of users registered, service logs, number of users
• C. number of users registered, number of meetings user initiated, number of meetings user joined
• D. network utilization, number of meetings user initiated, number of users

Correct answer: C

Explanation

The correct answer is C because understanding how many meetings the user initiated and joined directly reflects user engagement and the effectiveness of the collaboration tool. Options A, B, and D do not provide the necessary insights into the active use of the collaboration solution, which is critical for improving utilization.