Cisco Customer Success Manager (DTCSM) — Question 59

Which action should be taken when new company leadership is forcing a competitor's solution?

Answer options

• A. Recheck the value realized by the current solution.
• B. Demonstrate how the current solution is a lower-cost solution than competitors.
• C. Hold an executive briefing to evaluate risks of the proposed solution.
• D. Tell the new leadership about the long-standing relationship between two companies.

Correct answer: A

Explanation

The correct answer is A because reassessing the value of the current solution provides data to support its effectiveness before switching to a competitor's product. Options B and C, though useful, do not directly address the need to evaluate the current solution's benefits. Option D may provide context but does not address the leadership's push for change.