Cisco Customer Success Manager (DTCSM) — Question 50

What is a financial implication of churn?

Answer options

• A. loss of revenue
• B. increased production
• C. reduced product utilization
• D. contract expansion

Correct answer: A

Explanation

The correct answer is A, as churn results in a loss of customers, which directly impacts revenue. Options B, C, and D do not relate to the financial losses incurred due to customers leaving the service.