Cisco Customer Success Manager (DTCSM) — Question 49

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

Answer options

• A. increase in new subscribers or increase in end users
• B. number of incidents reported or number of compliance issues
• C. reduction in headcount or operational support costs
• D. customer and employee feedback
• E. number of activities completed or increase in direct time

Correct answer: E

Explanation

The correct answer, E, focuses on measuring the number of completed activities and increased direct time, which directly relates to employee efficiency. Options A, B, C, and D do not specifically target employee productivity metrics, as they address other areas such as subscriber growth, incidents, operational costs, and feedback, which are less relevant to measuring efficiencies.