Cisco Customer Success Manager (DTCSM) — Question 51

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Answer options

• A. capability gap
• B. financial gap
• C. consumption gap
• D. organizational gap

Correct answer: C

Explanation

The correct answer is C, consumption gap, which refers to the difference between what customers expect to use and what they actually use. The other options, such as capability gap and financial gap, refer to different concepts that do not specifically address the usage of purchased features and functions.