Cisco Customer Success Manager (DTCSM) — Question 34

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)

Answer options

• A. moments of success when the customer acknowledges progress
• B. successful contract renewal
• C. green health scores over intermittent time periods
• D. continuing results based on unexpected value
• E. results that are not measurable

Correct answer: A, D

Explanation

Option A is correct as moments of success can strengthen the relationship and encourage advocacy. Option D is also correct because providing unexpected value can impress customers, leading them to promote the company. Options B, C, and E do not directly contribute to advocacy in the same impactful way.