Cisco Customer Success Manager (DTCSM) — Question 33

What is a type of expansion opportunity?

Answer options

• A. additional user groups
• B. positive customer sentiment
• C. strong stakeholder communication
• D. using latest release versions

Correct answer: A

Explanation

The correct answer is A, as targeting additional user groups can lead to increased market reach and revenue. Options B and C, while beneficial for business health, do not directly represent expansion opportunities. Option D relates to technology upgrades, which may enhance service but does not specifically indicate expansion.