Cisco Customer Success Manager (DTCSM) — Question 32

Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

Answer options

• A. KPIs
• B. Health Index Report
• C. RACI
• D. Stakeholder Map

Correct answer: C

Explanation

The correct answer is RACI, which stands for Responsible, Accountable, Consulted, and Informed, and is specifically designed for clarifying roles and responsibilities in a project. KPIs and Health Index Reports are used for performance measurement, while Stakeholder Maps help identify stakeholders but do not directly facilitate alignment and execution.