Cisco Customer Success Manager (DTCSM) — Question 35

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Answer options

• A. help desk data
• B. health score
• C. risk management
• D. telemetry
• E. training surveys

Correct answer: B, D

Explanation

The correct answers, B (health score) and D (telemetry), are critical metrics that allow Customer Success Managers to assess customer engagement and product usage. Options A, C, and E, while relevant in other contexts, do not directly measure customer success in the same way as health scores and telemetry data do.