Cisco Customer Success Manager (DTCSM) — Question 27

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

Answer options

• A. No action is necessary as long as the health index is green
• B. Observe the online image of the customer
• C. Review and update the success plan for ongoing activities
• D. Manage the service issues and escalations
• E. Join the sales and marketing strategy meetings

Correct answer: C, D

Explanation

The correct answers, C and D, are essential for proactive customer management. Updating the success plan ensures alignment with the customer's ongoing needs, while managing service issues is critical for customer satisfaction. Options A and E do not involve active engagement with the customer, and option B does not directly contribute to the customer's success.