Cisco Customer Success Manager (DTCSM) — Question 26

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Answer options

• A. data
• B. operational
• C. business
• D. technical

Correct answer: C

Explanation

The correct answer is C, as upper management's concerns about the renewal of the subscription reflect a business-related issue. While data, operational, and technical challenges may exist, the primary barrier here is the need to justify the business value of the solution to management.