Cisco Customer Success Manager (DTCSM) — Question 25

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

Answer options

• A. process
• B. people
• C. tools
• D. platform
• E. application

Correct answer: A, C

Explanation

The correct answers are 'process' and 'tools' because the customer's issue arises from inadequate processes for monitoring license usage and possibly insufficient tools to facilitate this tracking. The other options do not directly relate to the specific challenges of verifying license utilization.