Cisco Customer Success Manager (DTCSM) — Question 24

What is the customer success objective of a Quarterly Success Review?

Answer options

• A. Evaluate renewal contract.
• B. Introduce new products and services.
• C. Align work effort to outcomes
• D. Create a success plan

Correct answer: C

Explanation

The correct answer is C because a Quarterly Success Review focuses on ensuring that the customer's efforts align with desired outcomes. Options A, B, and D, while important, do not directly address the main objective of aligning work effort to achieve success.