Cisco Customer Success Manager (DTCSM) — Question 23

Which two outcomes are expansion opportunities within customer success? (Choose two.)

Answer options

• A. expansion of solution features
• B. renewal of solution subscription
• C. purchase of a new solution
• D. deployment of solution
• E. expansion of solution services

Correct answer: A, E

Explanation

The correct answers, A and E, reflect ways to enhance customer engagement through improved features and services. Options B and D are related to maintaining or implementing the solution but do not represent expansion opportunities. Option C, while it involves a new purchase, does not align with the existing solution's growth.