Cisco Customer Success Manager (DTCSM) — Question 102

How does the Customer Success Manager identify the product and solutions purchased by a customer?

Answer options

• A. Baseline products and solutions with the account team
• B. Check sales for the customer pipeline to record products and solutions
• C. Tour facility with the customer to catalog products and solutions
• D. Review statement of work to archive products and solutions mentioned

Correct answer: D

Explanation

The correct answer is D because the statement of work contains detailed information about the products and solutions that were agreed upon, making it a reliable source for documentation. Options A, B, and C are not as reliable since they rely on external input or physical observation rather than documented agreements.