Cisco Customer Success Manager (DTCSM) — Question 103

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last
12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal?
(Choose two.)

Answer options

• A. customer annual report and quarterly business reviews
• B. sales account plan
• C. detailed contract inventory
• D. questions to validate the interpreted analytical data
• E. support tickets reports and diagnostic information

Correct answer: D, E

Explanation

The correct answers, D and E, are essential as they provide insights to validate the analytical data and understand any support issues the customer has faced. The other options, while relevant in different contexts, do not directly contribute to understanding the customer's current adoption status or needs before the renewal discussion.