Cisco Customer Success Manager (DTCSM) — Question 101

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

Answer options

• A. Quarterly Success Review build and delivery
• B. service introduction to confirm that they know how to submit service issues at the go live
• C. initial user group identified and their use cases confirmed
• D. customer's stakeholders and their business outcomes
• E. additional features that will align with the business outcomes

Correct answer: B

Explanation

The correct answer is B because ensuring the customer knows how to submit service issues is crucial just before they go live, as it helps prevent disruptions. While options A, C, D, and E are important for overall success, they are not as immediate and essential to address right before deployment.