Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 17

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Answer options

• A. Skill Targets
• B. Media routing domain
• C. Call type
• D. Network VRU
• E. ICM script

Correct answer: A, B

Explanation

Skill Targets and Media routing domain are essential for CCE to effectively route contacts and manage call processing. The other options, while relevant to the overall system, do not directly contribute to the initial routing and processing tasks required by CCE.