Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 18

Which two steps are required to configure a Supervisor? (Choose two.)

Answer options

• A. make sure the Supervisor has an Active Directory Account
• B. assign the Supervisor to a Precision Queue
• C. assign the Supervisor to only one Team
• D. ensure that “Is Supervisor” is checked
• E. assign the Supervisor to a Skill Group and Precision Queue

Correct answer: D, E

Explanation

The correct answer is D and E because checking 'Is Supervisor' ensures that the user has the appropriate role, while assigning the Supervisor to a Skill Group and Precision Queue allows them to manage calls effectively. The other options either pertain to unnecessary requirements or restrict the Supervisor's capabilities.