Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 16

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Answer options

• A. Workflow
• B. Config Manager Tools
• C. Call Trace
• D. ReasonCode
• E. Script Editor

Correct answer: A, B

Explanation

The correct options are A and B because the Agent Desktop Admin Role is designed to manage workflow processes and configuration settings within the system. Options C, D, and E do not fall under the administrative capabilities of the Agent Desktop Admin Role.