Implementing Cisco Collaboration Applications (CLICA) — Question 144

Cisco Unity Connection system is integrated with two Cisco UCM clusters, cluster A and cluster B. Voicemail is working perfectly for users on cluster A. Users on cluster B report Message Waiting Indicator (MWI) lights are not working at all, however they can still send/receive messages. Which action resolves the issue?

Answer options

• A. Select the “Use Same Port for Enabling and Disabling MWIs” check box under Telephony Integrations > Phone System,
• B. Enable “Message Count Totals” for cluster B users Playback Message Settings.
• C. Disable “Force All MWIs Off for This Phone System” under Telephony Integrations > Phone System > Phone System Basics.
• D. Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG.

Correct answer: C

Explanation

The correct action is to disable 'Force All MWIs Off for This Phone System', as this setting can prevent the MWI from functioning correctly for users on cluster B. The other options either do not address the MWI issue directly or pertain to different configurations that do not influence MWI functionality.