Implementing Cisco Collaboration Applications (CLICA) — Question 143

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message “cannot find your services automatically.” All users on the corporate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?

Answer options

• A. Set the AUTHENTICATOR CLI argument for the Jabber clients.
• B. Add _collab-edge SRV records to the external DNS server.
• C. Add _cisco-uds and _cuplogin A records to the internal DNS server.
• D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server.

Correct answer: D

Explanation

The correct answer is D because adding the _cisco-uds and _cuplogin SRV records to the internal DNS server allows the Jabber clients to locate the required services on the IM and Presence server. Options A and B do not address the specific service discovery issue, and option C incorrectly suggests using A records instead of SRV records, which are necessary for service location.