Implementing Cisco Collaboration Applications (CLICA) — Question 142

An engineer is informed that high availability for a Cisco IM and Presence server fails. While the engineer examines the Cisco UCM presence redundancy group in the UI, they discover that the first node is in the Idle state, and the second node is in the running in backup mode state. Which action must the engineer take to place both nodes back in the normal state?

Answer options

• A. Restart the first node of the IM and Presence server.
• B. Click Failover in the Server Action field.
• C. Click Fallback in the Server Action field.
• D. Reinstall the first node of the IM and Presence server.

Correct answer: C

Explanation

The correct action is to click Fallback in the Server Action field, which will allow the first node to take over and return to a normal operational state. Restarting the first node or reinstalling it is unnecessary and may cause further interruptions, while clicking Failover would not resolve the issue since the second node is already in backup mode.