Avaya IP Office Platform Advanced Implementation — Question 43

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

Answer options

• A. Greatest Need
• B. Service Level Maximiser (SLM)
• C. Weighted Advance Time
• D. Reserve Agents

Correct answer: D

Explanation

The correct answer is D, Reserve Agents, as this feature allows for prioritizing calls from specific customers, ensuring they receive better service levels. Options A, B, and C do not directly adjust service levels for individual customers but rather focus on overall call management and distribution strategies.