Avaya IP Office Platform Advanced Implementation — Question 42

A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents.
Which statement is true?

Answer options

• A. Business Advocate can exist with EAS enabled.
• B. SLM can exist without EAS enabled.
• C. The Business Advocate feature and SLM cannot co-exist on the same system.
• D. The Business Advocate feature can run on the same system that has SLM configured.

Correct answer: C

Explanation

The correct answer is C because the Business Advocate feature is not compatible with SLM when both are deployed on the same system. Options A and D are incorrect as they suggest compatibility between Business Advocate and SLM, which is not the case. Option B is also incorrect, as it does not address the relationship between SLM and Business Advocate.