Avaya IP Office Platform Advanced Implementation — Question 41

You are having problems with Avaya Aura® Call Center Elite and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

Answer options

• A. D4 "" define escape points
• B. D1 "" establish a team
• C. D2 "" describe the problem
• D. D3 "" develop interim containment actions
• E. D5 "" choose corrective actions

Correct answer: D

Explanation

The correct answer is D3, which focuses on developing interim containment actions to address issues temporarily. The other options pertain to different phases in the troubleshooting process, such as defining escape points or establishing a team, which do not specifically address the need for a workaround.