Avaya IP Office Platform Advanced Implementation — Question 44

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Answer options

• A. It uses advanced algorithms to efficiently route calls to agents
• B. It provides conditional routing of calls to agent queues
• C. It enables routing of calls to the agent that is most idle
• D. It dynamically matches a customer to an optimal agent
• E. It allows for dynamic reporting of call center activities in custom methods

Correct answer: A, D

Explanation

The correct answers are A and D because the Business Advocate feature is designed to use advanced algorithms for efficient call routing and to match customers with the most suitable agents. Options B, C, and E do not accurately represent the core benefits of the BA feature, as they focus on conditional routing and reporting rather than the dynamic matching and algorithmic efficiency.