Avaya IP Office Platform Advanced Implementation — Question 30

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 6025 with vector 102, and Allow VDN Override is set to no.
Which VDN would be used for BSR Available Agent Strategy?

Answer options

Correct answer: D

Explanation

The correct answer is D because VDN 6023 has Allow VDN Override set to yes, allowing it to be used for BSR Available Agent Strategy. VDN 6025, on the other hand, has Allow VDN Override set to no, which prevents it from being considered for this strategy. VDN 6024 is only involved in the status poll and does not meet the criteria for BSR usage.