Avaya IP Office Platform Advanced Implementation — Question 29

A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN
3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030.
When the caller reaches VDN 3030, what is the active VDN?

Answer options

• A. 3005
• B. 3030
• C. 3010
• D. 3020

Correct answer: A

Explanation

The active VDN remains 3005 because the Allow VDN Override is set to no on it, preventing any change when the call is routed to VDN 3010 and subsequently to VDN 3030. While VDN 3010 and VDN 3030 are involved in the call routing, they do not become the active VDN due to the override settings.