Avaya IP Office Platform Advanced Implementation — Question 31

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie trunks. The customer is implementing multi-site Best Services Routing (BSR) to intelligently compare resources, and to find the best call center to service their calls. Status polls from the
Denver location to Detroit consistently fail.
Which two reasons would cause this feature? (Choose two.)

Answer options

• A. The expected queue time for the skill in Detroit is being suppressed.
• B. There is no BSR application for the active Vector Directory Number (VDN).
• C. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
• D. The agents in Detroit are all in auxiliary work mode.

Correct answer: A, B

Explanation

Option A is correct because if the expected queue time is suppressed, it can prevent proper status updates from being sent. Option B is also correct as the absence of a BSR application for the active VDN means that the system cannot properly route calls. Options C and D are incorrect; while trunk types and agent modes can affect call routing, they do not directly cause the failure of status polls.