Avaya IP Office Platform Advanced Implementation — Question 23

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

Answer options

• A. Network Call Redirection
• B. Look-ahead Interflow
• C. Virtual Outflow
• D. Enhanced Look-ahead Interflow

Correct answer: B, D

Explanation

Look-ahead Interflow (B) allows the system to anticipate and redirect calls before they reach the queue, ensuring quicker responses. Enhanced Look-ahead Interflow (D) builds on this capability, providing even more efficient handling of incoming calls. The other options, Network Call Redirection (A) and Virtual Outflow (C), do not specifically address the need for reducing wait times in this context.