Avaya IP Office Platform Advanced Implementation — Question 24

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

Answer options

• A. System files
• B. Trace files
• C. Log files
• D. Traffic reports

Correct answer: C

Explanation

The correct answer is C, as log files contain detailed records of system activity and performance metrics, which are essential for evaluating usage trends. System files (A) are more about system architecture, trace files (B) are for debugging, and traffic reports (D) provide a high-level overview but lack the detailed insights found in log files.