Avaya IP Office Platform Advanced Implementation — Question 17

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)

Answer options

• A. On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
• B. On the VDN form, verify BSR Tie Strategy field.
• C. On the Hunt Group form verify BSR settings.
• D. Verify Suppression Timer is set correctly in the BSR application plan.

Correct answer: A, B

Explanation

The correct answers, A and B, are necessary to confirm the BSR Tie Strategy configuration within the system parameters and VDN form. Options C and D are not relevant for enabling the BSR Tie strategy, as they pertain to other settings that do not directly influence the selection process.