Avaya IP Office Platform Advanced Implementation — Question 16

You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in the
Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Answer options

• A. Use the Event Type column.
• B. Use the Event Data 1.
• C. Use the Event Data 2.
• D. Use the Event Description.

Correct answer: D

Explanation

The correct answer is D, as the Event Description provides context about the events that occurred, helping to identify which vectors may be causing the issues. Options A, B, and C do not provide sufficient detail to pinpoint the specific vectors that need troubleshooting.