Avaya IP Office Platform Advanced Implementation — Question 15

What are three major benefits of SLM with EAS? (Choose three.)

Answer options

• A. Can incorporate Business Advocate as an additional feature
• B. Less average delay to answer
• C. Greater control over providing differentiated service
• D. Redundant network coverage
• E. Autopilot capability

Correct answer: B, C, D

Explanation

The correct answers B, C, and D highlight the benefits of SLM with EAS by focusing on efficiency and service quality. B emphasizes the improvement in response times, while C and D point out the enhanced service differentiation and redundancy in network coverage. The other options, A and E, do not directly relate to the core benefits of SLM with EAS.